This is the agreement you accept when you create an account. If your company buys through an order form, or signs a master services agreement with us, that document is part of this agreement and controls wherever the two conflict.
01Agreement to these terms
These Terms of Service govern your access to and use of the RMS Automation platform, including the web application, the mobile application, the API, and any reports or exports produced by them (together, the Service). The Service is operated by RMS-Automation LLC (we, us).
By creating an account, accessing the Service, or clicking to accept these terms, you agree to be bound by them. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and you means that company.
If you do not agree to these terms, do not use the Service.
02Accounts and access
You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your account, including activity by your employees and subcontractors.
Each subscription seat is licensed to one named individual. Seats may be reassigned when someone leaves your company, but they may not be shared concurrently.
Keep your credentials confidential. Tell us promptly at support@rmsautomation.ai if you believe an account has been compromised.
03Subscriptions, billing and renewal
This section covers plans bought on our pricing page. A subscription bought on an order form follows the next section wherever the two differ.
Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Prices are stated on our pricing page and are exclusive of applicable taxes.
You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees already paid are non-refundable.
Plans include a monthly allowance of AI-assisted processing: form scanning, nameplate reading, and document extraction. If you reach the allowance, you can purchase a top-up or upgrade. Forms, editing and PDF export continue to work regardless of allowance.
We may change prices with at least 30 days' notice before the change applies to your next renewal.
04Order forms
A firm can also buy through an order form that both of us sign. The order form sets the number of seats, the fees, the subscription term, the payment terms and any setup we do for you. The order form and these terms together are the agreement.
Term and renewal. A subscription on an order form runs for the term the order form states, and renews for a term of the same length unless either of us gives written notice at least 30 days before the term ends. Any change to the fees for a renewal term will be sent to you at least 60 days before the current term ends.
Committed fees. Fees on an order form are committed for the whole term. Closing the account or removing seats during the term does not reduce them, and they are not refundable except where the order form or the law says otherwise. Seats added during the term are charged at the order form's rate for the rest of the term.
Invoices. We invoice in advance for each term, or on the schedule in the order form. Invoices are paid through the payment page linked from the invoice and are due within 30 days of their date unless the order form says otherwise. Fees are exclusive of applicable taxes. If an invoice is more than 30 days overdue, we may suspend access after giving you written notice and at least 10 days to pay.
05Setup and tailoring
Where an order form includes setup, such as building your own test sheets into the Service or teaching it where the values on them go, the order form says what is included: which sheets, how many, and the target date.
You provide blank copies of the sheets and any examples we ask for, and the target date moves if they arrive late. Before you rely on a set-up sheet for a report, check that each value lands where it should.
Your sheets stay yours. We use them, and what the Service learns about where each value goes on them, only to provide the Service to you. We never offer your sheets or that learning to another customer.
06Support
Support is by email at support@rmsautomation.ai. We answer on US business days. An order form may set specific response times for your company.
07Your data and your content
You own your content. Test records, photographs, uploaded studies, customer details, letterhead, report output and any other material you put into the Service remain yours.
You grant us a limited, non-exclusive licence to host, process, transmit and display that content solely to operate and support the Service for you, including sending it to the AI subprocessors that perform extraction. This licence ends when you delete the content or close your account.
We do not use your content to train foundation models, and we do not sell it.
You can export your data at any time. See the Security & Data page for retention and deletion timelines.
08Professional responsibility and the limits of automation
This section matters more than any other in this agreement. Read it carefully.
The Service assists with the preparation of electrical testing documentation. It extracts, formats, calculates and organises data. It does not perform testing, it does not inspect equipment, and it does not certify anything.
AI extraction is not guaranteed to be accurate. Handwriting recognition, nameplate reading and document extraction can misread values. The Service presents extracted values for your review precisely because they must be reviewed.
You are solely responsible for verifying every value, reading and setting before you rely on it, sign it, or deliver it to a customer. Sign-off within the Service is your professional attestation, not ours.
References to ANSI/NETA ATS-2021 or other standards indicate the template the form follows. They are not a certification, endorsement, or confirmation of compliance by us or by NETA. Compliance remains determined by the qualified person performing and reviewing the work.
Nothing in the Service is a substitute for a licensed, qualified electrical professional exercising independent judgement.
09Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these terms. In summary, you may not reverse engineer the Service, resell access, circumvent usage limits, upload unlawful or malicious material, or use the Service to produce documentation you know to be false.
10Intellectual property
We retain all rights in the Service: the software, the form templates, the extraction pipeline, the interface and the RMS Automation marks. These terms grant you a licence to use the Service, not any ownership of it.
Feedback you send us may be used without restriction or obligation.
11Third-party services
The Service depends on third parties for hosting, payment processing and AI inference. Their availability is outside our control. We remain responsible for our own obligations to you, and we vet subprocessors as described in the Privacy Policy.
12Availability
We aim for continuous availability but do not warrant uninterrupted service. We may perform maintenance, and will give advance notice of planned downtime where practical.
13Disclaimers
Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
We do not warrant that extraction will be error-free, that output will meet any regulatory requirement, or that the Service will satisfy any obligation you owe a third party.
14Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if advised of the possibility.
Our total aggregate liability arising out of or relating to these terms or the Service is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim.
Nothing here limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence.
15Indemnity
You will defend and indemnify us against third-party claims arising from your content, your use of the Service in breach of these terms, or your professional work product, including any claim that documentation you produced or signed off was inaccurate or non-compliant.
16Suspension and termination
You may stop using the Service and close your account at any time.
We may suspend or terminate access if you materially breach these terms, if your payment fails and remains unresolved, or if your use creates legal or security risk. Where reasonable we will give notice and an opportunity to cure.
On termination, your right to use the Service ends. Export what you need before the account closes. Once it has, we delete your organisation's records when you ask us to, as described in Security & Data.
17Changes to these terms
We may update these terms. For material changes we will give at least 30 days' notice by email or in-product. Continued use after the effective date means you accept the revised terms. The date at the top of this page always reflects the current version.
18Governing law and disputes
These terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located there.
Before filing, please contact us at legal@rmsautomation.ai. Most disputes are resolved faster that way.
19General
These terms, together with the policies referenced in them, are the entire agreement between us. If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of assets.
Questions: support@rmsautomation.ai.